Thank you for choosing Cosmic Grading Cards Elite and Cosmic Slabs. Because our products include collectibles, randomized mystery products, sealed slabs, and grading services, purchases made directly through our official website are generally final except where a remedy is required by applicable law.
No Returns, Exchanges, or Change-of-Mind Refunds
We do not accept returns or exchanges for reasons including:
- Change of mind after an order is placed.
- Dislike of the contents of a mystery or randomized product.
- Duplicate cards, players, teams, sets, or similar collectible contents.
- Disagreement with an assigned grade or grading outcome.
- Buyer error, including incorrect product selection or incorrect order information supplied by the buyer.
- Minor cosmetic variations or imperfections that are consistent with the nature of collectible products, packaging, or sealed goods.
Mystery Products
Some Cosmic products are sold as mystery, randomized, surprise, or sealed collectible products. By purchasing a mystery product, you understand and agree that:
- Specific cards, players, teams, sets, grades, colors, parallels, or other contents cannot be requested.
- Rarity, market value, resale value, or future value is not guaranteed.
- Duplicate or similar items may occur.
- Randomization is part of the product experience and does not create a right to a return or refund.
Grading Services and Cosmic Slabs
Cards submitted to Cosmic Grading Cards Elite are evaluated according to our grading standards and professional judgment. Card grading includes subjective elements, and a customer’s disagreement with a grade does not by itself create a right to a refund, regrade, return, or compensation.
Cosmic Slabs are sealed and tamper-evident. Once a slabbed item has been delivered, damage caused after delivery, including cracking, opening, alteration, improper storage, misuse, or tampering, is not covered by this policy.
Damaged, Missing, or Incorrect Orders
If an order placed directly through our official website arrives visibly damaged, contains an incorrect item, or appears incomplete, contact us within 48 hours of delivery.
Please include:
- Your order number.
- A clear description of the issue.
- Photos of the shipping package, packaging materials, labels, and affected item when applicable.
We will review the information and determine an appropriate resolution based on the circumstances. A resolution may include replacement, correction, store credit, refund, or another reasonable remedy where appropriate or required by law.
Shipping Address and Delivery Information
Customers are responsible for providing complete and accurate shipping information. If an order is returned, delayed, misdelivered, or lost because incorrect or incomplete information was supplied at checkout, additional shipping charges may apply before the order can be resent.
Third-Party and Retail Purchases
This policy applies only to purchases made directly through the official Cosmic Grading Cards Elite website.
- Purchases made through a retailer, breaker, marketplace, reseller, event vendor, or other third party are subject to that seller’s policies.
- We cannot process a return or exchange on behalf of an independent third-party seller.
- For third-party purchases, contact the original seller first for order-specific assistance.
Fraud, Chargebacks, and Abuse
Fraudulent claims, abusive refund activity, intentional chargeback misuse, or attempts to return altered, substituted, opened, or tampered products may result in refusal of future service and may be disputed with the relevant payment provider using available transaction and fulfillment records.
Questions or Order Support
If you have a question about this policy or need help with a qualifying delivery issue, contact Cosmic Grading Cards Elite.