All Sales Are Final

Unless required by applicable law or expressly approved by Cosmic Grading Cards Elite in writing, all direct website sales are final. We do not accept returns or exchanges and do not issue refunds for reasons including:

• A change of mind, buyer’s remorse, or a purchase no longer being wanted.
• Dislike of a card, player, team, character, brand, design, grade, or other product attribute.
• Duplicate items or contents already owned by the purchaser.
• Disagreement with an assigned grade, condition assessment, attribute determination, or authentication opinion.
• Changes in market value, resale value, demand, rarity perception, or collector preference.
• Buyer error, including ordering the wrong product, quantity, service level, or shipping option.
• Minor cosmetic variation that does not materially prevent the product from serving its intended collectible purpose.

Mystery Products

Mystery packs, rip packs, randomized products, and similar collectible experiences contain items selected without the purchaser choosing the exact contents. By purchasing a mystery product, you acknowledge and agree that:

• Specific cards, athletes, teams, characters, brands, years, grades, values, or rarity levels are not guaranteed unless expressly stated on the applicable product page.
• You may receive an item you already own or an item that does not match your personal collecting preferences.
• Published checklists, examples, promotional images, and possible pulls describe the product series but do not guarantee the contents of an individual package.
• Any stated or estimated value is not a guarantee of current resale value, future value, investment performance, or profit.

Dissatisfaction with randomized contents, duplicates, perceived rarity, market value, or personal preference does not make a mystery product eligible for return, exchange, or refund.

Grading Services and Slabs

Card grading involves professional judgment. Grades, condition assessments, attribute determinations, and authenticity opinions are subjective and may differ from the opinions of another grader, collector, marketplace, buyer, seller, or grading service.

Once grading work has begun or a card has been evaluated, labeled, encapsulated, or otherwise processed, the service is considered performed and is not returnable or refundable solely because the customer disagrees with the result.

Cosmic Grading Cards Elite slabs are sealed and tamper-evident. A slab that has been opened, cracked, altered, relabeled, tampered with, improperly stored, or damaged after delivery is not eligible for a claim based on that later condition.

Order Changes and Cancellations

Orders may enter processing shortly after payment. Requests to change or cancel an order are not guaranteed and may be denied once fulfillment, grading, customization, packaging, label creation, or shipment preparation has begun.

If an order has not entered processing, Cosmic Grading Cards Elite may choose to approve a correction or cancellation at its sole discretion. Any approved adjustment may exclude payment processing charges, shipping labels, custom work, or other costs already incurred when permitted by law.

Damaged or Incorrect Orders

If a direct website order arrives materially damaged or contains an item different from the item shown on the order confirmation, contact Cosmic Grading Cards Elite within 48 hours of recorded delivery.

Your message must include the order number, a clear description of the issue, photographs of the shipping package, photographs of all packaging materials, photographs of the affected item, and any other documentation reasonably requested for review.

Keep the complete package and all contents until the review is finished. Discarding packaging, altering the item, opening a sealed product, removing labels, cracking a slab, or failing to provide requested documentation may prevent the claim from being verified.

After reviewing a timely and documented claim, Cosmic Grading Cards Elite may, at its discretion and as appropriate to the verified issue, offer a replacement, repair, correction, store credit, carrier claim assistance, partial refund, or refund. The available resolution may depend on inventory, the nature of the issue, carrier requirements, and applicable law.

Customer Responsibility

Customers are responsible for reviewing product descriptions, grading service details, quantities, prices, shipping addresses, email addresses, and all other order information before completing checkout or submitting cards.

Cosmic Grading Cards Elite is not responsible for delays, failed delivery, loss, additional postage, or reshipment costs caused by an incomplete or incorrect address supplied by the customer, a refused package, failure to retrieve a package, or customs and import requirements.

Customers submitting cards for grading are responsible for secure packaging and for selecting an inbound shipping method appropriate for the items’ value. This Return Policy does not cover damage, delay, theft, or loss occurring before a submission is received.

Third-Party Purchases

This policy applies only to products and services purchased directly through the official Cosmic Grading Cards Elite website.

Purchases made through a retailer, marketplace, event vendor, reseller, social platform, or other third party are governed by that seller’s return and refund policies. Cosmic Grading Cards Elite cannot process a return, exchange, cancellation, or refund for a payment collected by another seller. Contact the original seller directly for assistance.

Payment Disputes

Please contact Cosmic Grading Cards Elite before initiating a chargeback or payment dispute so the order and supporting documentation can be reviewed. Filing a payment dispute does not change the terms of this Return Policy or automatically establish that a refund is owed.

We may provide the payment processor or financial institution with order records, tracking information, customer communications, submission records, photographs, website disclosures, and other documentation relevant to the dispute.

Applicable Consumer Rights

Nothing in this Return Policy excludes, restricts, or waives a consumer right or remedy that cannot legally be excluded, restricted, or waived. Where applicable law requires a different result, Cosmic Grading Cards Elite will follow that law.

This Return Policy should be read together with the website’s Terms of Service and Privacy Policy.