This Privacy Policy explains how Cosmic Grading Cards Elite collects, uses, stores, and shares information when you visit our website, purchase products, submit cards for grading, use verification features, contact us, or otherwise interact with our services.
1. Information We Collect
Depending on how you use the website, we may collect information such as:
- Name, email address, phone number, and other contact information.
- Billing and shipping information needed to process an order or submission.
- Order history, product selections, grading submissions, redemption requests, and customer-service communications.
- Certificate numbers and card information submitted for grading or verification.
- Technical information such as IP address, browser type, device type, pages viewed, referral source, and approximate usage activity.
- Information provided voluntarily through forms, email, account features, or customer support.
2. Payment Information
Payments may be processed by third-party payment providers. Payment-card details are generally handled by those providers rather than stored directly by Cosmic Grading Cards Elite. We may receive transaction identifiers, payment status, billing details, and other information necessary to confirm and manage the transaction.
3. How We Use Information
We may use collected information to:
- Process orders, grading submissions, redemptions, and customer requests.
- Provide certificate verification and related collector services.
- Communicate about orders, submissions, support requests, account activity, and important service updates.
- Prevent fraud, abuse, unauthorized transactions, tampering, or misuse of our systems and branding.
- Improve website performance, product offerings, usability, security, and customer experience.
- Maintain business, tax, accounting, fulfillment, and transaction records.
- Send marketing or promotional communications when permitted and when you have not opted out.
- Comply with legal obligations and enforce our policies and agreements.
4. Cookies and Similar Technologies
The website may use cookies, local storage, pixels, tags, and similar technologies for essential website functions, shopping-cart behavior, checkout, fraud prevention, analytics, performance measurement, advertising attribution, and remembering user preferences.
You can control many cookies through your browser settings. Disabling essential cookies may prevent certain website, account, cart, checkout, or verification features from working correctly.
5. Analytics and Advertising
We may use analytics and advertising services to understand how visitors find and use the website, measure marketing performance, and improve our content and offers. These providers may receive device, browser, interaction, and referral information in accordance with their own privacy policies.
6. How We Share Information
We may share information with trusted service providers when reasonably necessary to operate the business, including:
- Payment processors and fraud-prevention providers.
- Shipping carriers and fulfillment providers.
- Website hosting, security, email, backup, and technology providers.
- Analytics, advertising, and performance-measurement services.
- Professional advisers when needed for accounting, legal, compliance, or business operations.
We may also disclose information when required by law, legal process, court order, governmental request, or when reasonably necessary to protect the rights, safety, property, and security of Cosmic Grading Cards Elite, our customers, or others.
7. Public and Verification Information
Certain certificate, checklist, product, or grading-related information may be made publicly searchable when that information is intended to support authenticity, transparency, or collector verification. Public verification information is separate from private customer contact and payment information.
8. Data Retention
We retain information for as long as reasonably necessary for the purpose it was collected, including order fulfillment, grading records, certificate verification, customer support, fraud prevention, accounting, tax, legal compliance, dispute resolution, and enforcement of our agreements.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, database, email system, or transmission method can be guaranteed to be completely secure, so we cannot promise absolute security.
10. Your Choices
You may:
- Unsubscribe from promotional email using the unsubscribe option provided in the message when available.
- Adjust browser settings to limit or block non-essential cookies.
- Contact us to request correction of inaccurate contact or account information we maintain about you.
- Contact us with a privacy request available to you under applicable law.
We may need to verify your identity before completing certain privacy requests, and some information may need to be retained when required for transactions, fraud prevention, certificate integrity, legal compliance, or other legitimate business purposes.
11. Children's Privacy
Our website and commercial services are not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided personal information to us, contact us so we can review the situation.
12. Third-Party Websites
Our website may contain links to third-party websites, retailers, marketplaces, payment services, social platforms, or other services. We are not responsible for the privacy practices of independent third parties. Review their policies before providing information to them.
13. Changes to This Privacy Policy
We may update this Privacy Policy when our services, technologies, or legal obligations change. The revised version will be posted on this page with an updated effective date.
14. Privacy Questions and Requests
For questions about this Privacy Policy or to submit a privacy-related request, contact Cosmic Grading Cards Elite.